Transform CX into a signal-driven performance system that removes friction and fuels growth.

Empowering Your Business Future - Today!

At Resonance Growth Partner, we are dedicated to enhancing customer experiences through a proven system that identifies and removes customer friction, and creates tangible results.

Get Started

Our CX
philosphy

Turning signals into business performance not reports

We worked inside complex organizations - global healthcare systems, high-growth technology companies, and digital platform organizations: We led customer operations, Voice-of-Customer programs. We implemented Lean systems. We launched AI-driven tools. Across industries, one pattern became impossible to ignore: Most Customer Experience teams were working in a system that was built to report, not to improve business outcomes.

Meet the Team

We are two former global executives who have built, scaled, and operated customer-centric systems and business improvements in large, complex and regulated organizations. Together, we apply our expertise to help you turn customer signals into measurable business improvement.

BFA8416E-23AC-495A-9C2D-42BF475C7460 (1)_edited_edited.jpg

Managing Partner

Annette Behrensmeyer

Annette brings more than a decade of experience designing enterprise CX strategies, analytics frameworks, and feedback-to-action operating models across different businesses. A global CX leader and Forrester Certified CX Professional, she has unified customer-facing functions under shared goals, embedded customer insight into executive decision-making, and guided organizations through CX maturity transformations globally. Having worked both inside a leading CX platform provider and as a senior CX executive, she knows where traditional VOC approaches create value - and where they quietly limit impact.

Managing Partner

Volker Probst

Volker brings 25+ years of experience turning customer insight into action at enterprise scale. As a former global CX and Operational Excellence executive, he has designed and led CX improvement systems that move organizations toward signal-based, behavior-driven experience improvement. His work has helped global organizations reduce friction across critical journeys, and translate customer signals into operational change, delivering lasting gains in business impact, experience, and engagement. Creating a tailored experience system, he helps CX teams move from listening to customers to fixing what actually breaks the experience.

Our Services

CX Readiness Assessment

Whether you have a formal CX function or not, we evaluate your current customer experience capabilities, benchmark them against proven models, and define the next steps required to drive measurable business impact.

create an image that uses a professional handshake.jpg

CX Impact Delivery

We prioritize and execute one high-impact CX initiative - quantifying its business value and delivering measurable results within 4–6 weeks.

CX Improvement System

We transform fragmented VoC programs into an integrated improvement engine that systematically converts insight into measurable business results.

Our Commitment

With Resonance Growth Partners you will create your own CX improvement system which moves you from listening to customers through surveys and reporting sentiments through dashboards to a practical, performance system that turns real time insights into action and removes friction for your customers driving business value at scale.

Get in Touch

Resonance Growth Partner

San Jose, CA, 95124

info@resonancegrowthpartner.com